旅館での接客英会話

旅館での接客英会話

「旅館」は「ホテル」とは一味違う日本独自の宿泊施設です。
基本的な接客は、別テーマで覚えた「ホテルの接客英会話」と同じですが、旅館には、日本独特のマナーやしきたりがあります。
外国人のお客様には特にその独特の部分をきちんとご案内し、旅館を楽しんで頂きましょう。
今回は、日本の旅館に勤務している、または勤務した際に、外国人のお客様がいらっしゃった時に役立つ「旅館の接客英会話」です。

お客様が旅館へいらした時には、
Good morning.(おはようございます。)
Good afternoon.(こんにちは。)
Good evening.(こんばんは。)
と、時間帯に合わせた挨拶をします。

しかし、その地域の方言で「いらっしゃいませ。」という言葉がある場合には、
わざわざ英語で話しかけるのではなく、日本語の方言でお迎えするのも良いかもしれません。

最近の旅館は、ホテル風になってきていますが、まだまだ、靴を脱いで上がる旅館が多いと思います。
外国の方は、靴を脱ぐ習慣がありません。
日本通の外国の方、あるいは日本をよく勉強してから来られた方などは、玄関で靴を脱ぐ事をご存知かもしれませんが、
Please take your shoes off at the entrance.(靴は、玄関でお脱ぎ下さい。)
と、声をかけてあげてください。
また、スリッパの習慣も無い国が多いですので、
Please don’t step on the tatami floor with your slippers on.
(スリッパで畳の部屋に入らないで下さい。)
と、声をかけると良いでしょう。


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